When the Mammoth Oak Falls!

When a severe storm passed through the area, it dropped a huge oak tree on this property. When we arrived a few days later, the tree had been removed and the roof had been tarped, but the damage left behind was extreme.

Outside, an entire section of the roof had been crushed and several other areas had puncture holes. We found broken roof rafters and ceiling joists, damaged shingles and roof decking, and broken soffit and fascia.

Inside, there was water damage to the drywall, insulation, kitchen cabinets, and the flooring throughout the house.

After a lot of back and forth with the homeowner’s insurance adjuster, we able to start putting the home back together.

First up was the roof. We installed seven new rafters and a few new ceiling joists. All the damaged roof decking was replaced, and new GAF Timberline HD shingles in Weathered Wood were installed. New flashing, pipe collars, and drip edge restored the roof to pre-loss condition. Replacing and painting the damaged soffit and fascia completed the exterior work.

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Moving inside, the kitchen, living room, and hallway had the worst damage. Of great concern was whether we would be able to match the client’s custom hickory cabinetry. The cabinets had been installed in 2009, but we were lucky enough to find that the local builder was still in business. He custom fabricated a new sink base and peninsula that are a near-perfect match to the original ones.

The original countertops were laminate, and they would have to be replaced due to damage, so the client decided it was a good time to upgrade. They chose a level one granite in “Venetian Ice” which looks great with the hickory cabinets. It is similar in color to the original laminate, but it will be much more durable.

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To complete the interior repairs, we replaced the insulation in the ceilings of the kitchen, living room, and hallway, installed new drywall, and added fresh paint. New Shaw luxury vinyl plank (LVP) flooring in “Touch Pine” was installed throughout the house.

The repairs look great, and the homeowners are enjoying their home sweet home once again.

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PRO TIP: An insurance restoration project typically takes longer than a homeowner-funded remodel and dealing with the adjusters can be challenging. We are experts in this type of work, and we speak the same language as the adjusters. If you or someone you know has experienced a loss that will be covered by insurance, and you live in the Hampton Roads, VA area, give us a call at 757-706-3110 or fill out our online contact form. We’re here to help!

Roof and Interior Restoration in Newport News

“I think that I shall never see a poem lovely as a tree”Trees, Joyce Kilmer, 1913

Ah, trees. They give us flowers in the spring, green leaves in the summer, and beautiful shades of red and gold in the fall. In the winter, their bare branches catch the snow and glisten in the sun. They provide a home for the song birds, and shelter our homes from the summer heat. And, sometimes, they  are the cause of our nightmares.

 

During a severe storm with high winds, that some reported as micro-burst tornadoes, our clients in Newport News dealt with the nightmare. The beautiful tree in the front yard came crashing through their home. The tree crushed the roof and rafters, and rain poured into their bedrooms and living room. Luckily, no one was injured, but the clients were facing the near-total destruction of their home and months of repairs.

Our good friends at Inside Drying in Yorktown were first on the scene. They tarped the roof to prevent further damage, and began the process of drying out the home and packing up the clients’ possessions. The drywall was removed from the walls and ceilings in living room and three bedrooms. The floors were removed next. With most of the house reduced to the studs, we were able to assess the situation and develop a plan for the repairs.

 

Working closely with the homeowners and their insurance adjuster was critical at this point. As in any disaster situation, the adjuster will create the initial scope of work for the repairs. This gives us a baseline of what is covered and what the insurance company believes it will cost. Our job is to review this scope, and supplement it with our calculations for the actual cost of materials and labor, and the requirements for the building codes in our area. This usually takes some negotiating, and the adjuster may request a follow up meeting on-site, to review the items that have been added to their scope. Once our estimate was approved, we got to work.

 

The roof was first. The remaining shingles were removed, along with the damaged rafters. New rafters were added where needed, and new roof decking was installed. The homeowner chose CertainTeed Landmark shingles in Resawn Shake. These shingles carry a lifetime limited warranty and a wind rating of 110 mph.

Outside, we also replaced the damaged soffit, fascia and gutters.

 

With the roof restored, it was time to address the interior damage. Since the space was almost completely gutted, we had a clean slate to work with. Electrical and HVAC repairs were made first. New drywall was installed on the ceilings and walls, and painted in the clients’ selected colors. For the floors, the homeowners chose a luxury vinyl plank, which was installed in all the rooms and the hallway. New ceiling fans with light kits completed the repairs.

 

The homeowner left the following comment on our business Facebook page:

“Jim Hicks knows his stuff! If it wasn’t for him helping us through our home repair and dealing with the insurance  company when a tree fell through our house, I don’t know what we would have done!! Jim and his crew did a great job and we love the work they did!!”

 

Start to finish, including several meetings with the insurance adjuster, this project took our team six months. The homeowners’ goal was to be back in their house in time to hand out Halloween candy to the neighborhood kids. Happily, we were able to make this request a reality.

It’s Great to Receive Emails Like This From a Happy Roof, Trim and Gutter Client in Newport News, Virginia

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Excerpt: It’s GREAT to receive emails like this! Jim, Please don’t feel bad about not seeing me on the job site. I wasn’t there much myself. This was the first time that I used a contractor for a large (large to me) project. Overall I was very pleased. I had planned to obtain several quotes on the roof but in the end you were the only contractor I spoke with. Your use of technology as well as your qualification as a Certain Teed partner impressed me. Your quote for the basic roof installation was in…

The Ugly Truth That Contractors Know About Your Home

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Excerpt: It was 1999 when the reality that homeowners don’t look at their own homes was illustrated to me in a potential dispute with a client. The crew had just finished the roof on the small townhome and were sweeping off the loose shingle granules and cleaning up.  I had arrived to ensure the client was satisfied and to collect the final payment. “How do you like the way the new roof looks, ma’am?” I asked. “Well it looks real nice, but you guys messed up one piece.”  She replied. Surprised, I queried, “What piece is that?” as I walked backwards into the street to…

New Roof, Siding, Windows and Trim = Different Home at Same Address in Hampton!

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Excerpt: Everyone loves “Before & After” pictures, but seldom are some as dramatic as the transformation that we witnessed in Hampton on Missionary Ridge.  Our clients loved their neighborhood and their home that they had raised their family in, but knew that it was long overdue for some updating.  So, rather than move to a new home in a different neighborhood and leave so many wonderful memories behind, they contracted Jim Hicks Home Improvement to replace the roof, the windows, the siding, rebuild an built-in entertainment center for a new TV, replace skylights,  replace garage doors, replace entry doors and porch…

Remember Hurricane Irene?

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Excerpt: It was 2 years ago today that Hampton Roads, Virginia got slammed by Hurricane Irene.  It was the hardest we’ve been hit by a Hurricane since Hurricane Isabel in 2003.  If you were here, you’ll remember that Sandbridge in Virginia Beach suffered several tornadoes that were spawned by the storm and Newport News had major damage to an apartment complex due to falling trees. Many low lying areas were flooded and 1.2 million homes and businesses lost power. Three people in Virginia were killed due to the storm Most of the major damage caused by the last several hurricanes have…