Testimonials

Testimonials

When we purchased a “fixer upper” home. We needed to find a company/person who could help us to take a dream and work it into reality. Jim did just that. He listened intently to our visions and hopes. He consulted us through the entire process. When we asked for his opinion he gave us realistic and manageable options and suggestions. In short he was able to design, restructure, and expertly craft into an existence a structure based solely on our hopes and budget. For our project we needed someone who could bring a level of artistry and realism combined with solid structural skills and experience. We will wholeheartedly recommend and welcome the opportunity to recommend Jim to any of our friends.
JOE B.
VIRGINIA BEACH

Great experience! Jim & his team were very easy to work with. My schedule is difficult, but they were willing to work within it. I appreciated the professionalism and communication.
WILL D.

CHESAPEAKE, VA

The job went better than our expectations!! We were very happy with both Mr. Hicks & Mr. Gimpel.
Thank you!
ED & JENNY D.
NORFOLK, VA

Jim was thorough in his proposal and patient with my questions. The crew worked hard and fast. Everyone was friendly and professional. I was consulted and shown any problems with the carpentry before it was done. The majority of the work was done on Monday and the finishing up done on Tuesday. The site was cleaned up before they left. I was immensely pleased with the whole process from beginning to end.
KEVIN & JENNA S.
HAMPTON, VA

Jim’s willingness to explain why one product was better than another or why the need to have something installed versus not having it installed was very helpful and was communicated very well. Jim and his project manager went out of their way to accommodate all the particulars I was asking for. I was only going to be in town for a short period of time and I wanted the work completed when I was there. We were very pleased with the workmanship, cost and timely communication that we received from Jim Hicks Home Improvements.
REBECCA S.
NEWPORT NEWS, VA

I decided to use Jim & his team over three other lower bidders due to the extra care and time put in up front by Jim Hicks to ensure all the details were covered in his proposal and that all our needs were going to be met. I then discovered that the same care and professionalism came through with his Project Manager, Shawn Gimpel. He came at the times he said he would come. He thoroughly explained the project. His employees showed up when they said they would and finished the job when promised! My wife and I are very pleased with the quality of the materials, workmanship, and overall experience with your company. Mr. Hicks and Mr. Gimpel should be commended for their professionalism, patience and attention to detail.
KEN G.
VIRGINIA BEACH, VA

The overall professionalism of the whole experience, from first meeting with Jim Hicks to having Shawn and the workers at my home, was superb!
BONNIE F.
NORFOLK, VA

“Jim runs his company with a level of professionalism uncommon among his peers. For every job (other than perhaps a minor repair issue) they offer a “good/better/best” range of options and educate their customer about what each one entails. Jim’s integrity is beyond question, and the quality of the work he offers is topnotch. While he may not be the low-cost choice in many cases, he is definitely the “no worries” choice.”
Eddie Tison
President, Tison Commercial Properties.

“Jim is a person I respect for his integrity, work ethic, and lack of pretension. He is focused on doing quality work and on working with quality products and people, and he does it with humor, kindness and creativity. I would and have recommended Jim’s team to my friends and colleagues..”
Kim Finley
Owner, Commonwealth Creative Marketing

“I have had very good experiences working with Jim Hicks. As an engineer in an industry which has many companies that cut corners and provide shoddy workmanship it is nice to see a company that does things right. Responsive, professional, knowledgeable and honest are adjectives I would use to describe Jim.”
Steve Hentz
President, Hentz Engineering, Inc.

“Over my 12 years in Real Estate I have worked with many contractors and many stand out in negative comments but there is only one that stands out positive in all areas and that is Jim Hicks. He is totally tuned into great customer service! He runs the company like a Fortune 500 company and is insistent on training and doing what is right for the customer. I will only refer Jim and his team. It is rare in my life time to find a quality company that does what they say and then follows up to make sure they did what they said. Few and far between! I would not having any problem putting my name to their company!”
Tim Meyer
Long & Foster Real Estate